Pioneer Mobile Bank Frequently Asked Questions

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Enrolling

How do I enroll in Mobile Banking?

To enroll in Mobile Banking you must first be able to access your accounts on our free Online Banking service. Need to sign up? Start here »

1. Login to Pioneer Online Banking and select the "Manage Mobile Banking" tab

2. Click "Enroll a Mobile Device for Mobile Banking"

3. Enter a phone number and select your service carrier (your wireless service provider)

4. Read the terms and conditions. You must select "Agree" to continue enrollment

5. Choose your desired Mobile Banking options

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General

How much does this service cost?

Pioneer Bank does not currently charge for this service. However, there may be charges associated with text messaging and data usage on your phone from your mobile service provider. Check with your mobile service provider for more information.

Is it secure?

Yes, Pioneer Mobile Bank utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. No account data is ever stored on your phone.

Actions you can take to further ensure the security of your data is to always logout completely of your Mobile Banking session and to close the app or internet browser window if possible. If applicable, consider creating a password-protecting access to your phone's features.

More on Mobile Banking Security»


Related: What if my device is lost or stolen? 

Which wireless service providers are supported?

We support all the popular US wireless service providers, including AT&T, Sprint, T-Mobile®, and Verizon. If your provider is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new providers will be added over time.

Do I need a text message or data plan?

Although not required to use Pioneer Mobile Bank, a text message and/or data plan is typically needed to avoid any text message and/or data usage fees that your mobile service provider may charge you. Please check with your wireless carrier for more information.

I'm not enrolled for online banking. Can I still use this?

You must first enroll in Pioneer Bank's Online Banking service in order to setup Mobile Banking.  If you're not currently enrolled in Pioneer Bank's free Online Banking service, sign up here

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Mobile Banking

What is Pioneer Bank Mobile Banking?

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills and find nearest ATM or branch locations.

How do I sign up for Mobile Banking?

To use Pioneer Mobile Bank, you must be an Online Banking customer (click here to sign up, it's free!). From your computer, login to your Online Banking account. From the overview page, click on the "Mobile Banking" tab to register your phone and customize your personal options.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information.

How do I optimize my mobile web experience?

We recommend 3 steps for an optimal experience:

1) Ensure your phone's browser has cookies enabled.

2) Enable stylesheets on your browser.

3) Bookmark our Mobile Banking site.

How do I install the downloadable application?

The Pioneer Mobile Bank downloadable app is available for Apple® and Andriod™ devices only and can be downloaded from the App Store or Google Play.  Click the appropriate link below:

Pioneer Mobile Bank app icon

Pioneer Mobile Bank
app icon

Apple App Store logo Google Play logo  

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Text Banking

What is Pioneer Mobile Bank Text Banking?

Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a short code.

What is Pioneer Bank's Shortcode?

Our shortcode is 79680.

Can I use both Text Banking and Mobile Banking on my phone?

Yes. Simply enroll for both Text Banking and Mobile Banking to enable this.

I get text message from friends. Why can't I get your messages?

Text messages can be sent to a telephone number from a "shortcode." Pioneer Bank's shortcode is 79680. When you text B to see your account balances, for example, you are sending a message to our shortcode. In some instances, your mobile service provider may restrict the use of shortcodes.

If you experience this, please call your mobile service provider.

Will I receive unsolicited text messages?

No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

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Troubleshooting

I enrolled my phone number but did not receive a text message. What should I do?

Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile service providers experience delays which slow down text message delivery. While waiting, make sure your phone has wireless signal.

In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, remove the phone number from your Mobile Banking account try to enroll again. If the problem continues, contact your wireless service providerto be sure text messaging is enabled on your phone.

I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (usually 12 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

Can I use Mobile Banking or Text Banking on more than one phone?

Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another phone number.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?

At the time of activation a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation.

If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network service provider for cookie support information on your mobile phone.

Activation codes expire after a specific period of time (usually 12 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

What if my device is lost or stolen?

If your phone is lost or stolen, you can immediately deactivate your Mobile Banking service by going to Pioneer Bank's Online Banking service and clicking on the "Mobile Banking" tab to deactivate your phone. You may also call us at (518) 274-0060 ext. 3417.

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To use Pioneer Mobile Bank Mobile Banking, you must be registered for Pioneer Bank's free Online Banking Service.  Sign up here!
Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.
Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (518) 274-0600 ext. 3417. Message and Data Rates May Apply.
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