Account-to-Account External Funds Transfer ("A2A") Service

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You may use the A2A services to transfer funds between eligible accounts that you maintain with Pioneer Bank, hereafter referred to as "Pioneer", and those you maintain with one or more other U.S. financial institutions. This Service Addendum in conjunction with the Online Banking Agreement and Related Disclosures (including the Related Agreements as defined therein) (collectively referred to herein as the "Service Agreement") governs your use of our A2A services. When you use A2A services or authorize others to use this service, you agree to the terms and conditions of this Service Agreement.

A2A Defined
A2A is a fee-based service enabling Pioneer Link Online Banking customers of Pioneer to initiate an external funds transfer between their accounts with Pioneer and their external accounts with another U.S. financial institution. When you "Send" or "Receive" funds using A2A services you authorize Pioneer to transmit credit or debit entries, as appropriate, electronically through the Automated Clearing House (ACH) payment network to accommodate your particular request. External funds transfers via ACH are typically completed in two (2) to three (3) business days.

A2A Fees and Daily Limits
Fees. Each A2A "Send" and "Receive" request will be assessed a processing fee on a per transaction basis as noted within the users A2A profile. A2A fees are in addition to normal monthly account service charges and/or other services fees such as overdraft or non-sufficient funds (NSF). Fees are subject to change at the discretion of Pioneer.

Daily Limits. A daily limit is set for each type of A2A transfer as noted in the users A2A profile. Once the daily limit has been reached, no further transactions will be permitted for that day. The term "daily" refers to the period of time each day between 12:01 a.m. and 11:59 p.m. Eastern Standard Time (EST). Pioneer reserves the right to raise and/or lower daily limits on a case-by-case basis.

A2A Eligible Accounts
Eligible accounts include individual and joint checking, savings and money market accounts in good standing with us and for which you have signatory authority (an "Internal Eligible Account") and similar accounts that you maintain with other U.S. financial institutions (an "External Eligible Account"). Commercial and business accounts as well as certain accounts designated as trustee, guardian or custodian may not use A2A services at this time. We reserve the right to amend criteria for eligible accounts from time to time.

Your use of the A2A service is at the sole discretion of Pioneer. We reserve the right to limit and/or terminate your use of the A2A service based on such factors as improper use, fraud, false or inaccurate account information, overdraft and/or non-sufficient funds activity, etc.

A2A Adding and Verifying External Accounts
Each internal eligible account is automatically included in your A2A profile and is therefore an account from which or into which you can transfer funds using the A2A services. However, you must add external eligible accounts to your A2A profile and thereafter verify each account to activate it for A2A use.

Adding An Account. To add an account to your A2A profile, you must provide the required information requested. By clicking the "SUBMIT" button, you represent and warrant to us that the account is a checking, savings, or money market account that you maintain with the named U.S. financial institution for which you have signatory authority. Furthermore, by clicking the "SUBMIT" button you also authorize us to initiate the ACH debit and credit entries necessary to verify this account.

Account Verification. Before an external account can be activated, the external account information you provided must be verified. Two separate ACH credit entries (deposits) ranging between $.01 and $.99 will be made to the external account along with a corresponding debit entry (withdrawal) equal to the sum of the ACH credit entries. You are required to obtain the amounts of each ACH credit transaction and validate said amounts against our database.

Account Activation. Once the ACH credit amounts provided by you have been verified, the external eligible account will be activated for A2A use.

A2A Initiation of External Funds Transfers
Send. The "Send" function authorizes us to initiate an ACH transaction to transfer funds from an internal eligible account at Pioneer to an external eligible account on a one-time, non-recurring and non-scheduled basis. "Send" requests submitted prior to 12:30 p.m. Eastern Standard Time (EST) will be processed that day. Requests submitted after 12:30 p.m. Eastern Standard Time (EST) will be processed on the next business day. Upon submitting your "Send" request, the transfer amount and processing fee will be debited from your internal eligible account. "Send" requests will appear as an ACH credit to your eligible external account.

You agree to have sufficient available funds in the Internal Eligible Account specified in a "Send" request to process the amount of the request plus the applicable A2A fee. Any "Send" request for which sufficient funds are not available will be treated as a NSF Item subject to non-sufficient fund/overdraft fees, as set forth in our Service Charge Brochure. Further, we may elect to extend Overdraft Privilege that you may have with us to cover such an NSF Item under the terms and conditions set forth in our Overdraft Privilege Policy (Service Description). A fee may be assessed for the extension of Courtesy Coverage privileges and are in addition to the fee assessed to process your A2A transfer request.

Receive. The "Receive" function authorizes us to initiate an ACH transaction to transfer funds from external eligible account to an internal eligible account with Pioneer on a one-time, non-recurring and non-scheduled basis. "Receive" requests submitted prior to 12:30 p.m. Eastern Standard Time (EST) will be processed that day. Requests submitted after 12:30 p.m. Eastern Standard Time (EST) will be processed on the next business day. Upon submitting your "Receive" request, an ACH debit request for the transfer amount will be submitted to your external account. The fee will be directly debited from the designated internal eligible account. "Receive" requests will appear as an ACH debit to your external eligible account.

You also agree to have sufficient available funds in your External Eligible Account to process the Receive requests you initiate and further agree that if any such ACH debit entry is returned to us for any reason, we will debit the Internal Eligible Account for the amount of any previous credit related to the returned item, and we reserve the right to assess this account a return deposit item fee. You are liable for any account deficit and agree to promptly pay us any funds due. You agree in this regard that we may deduct such amounts from any of your accounts which you maintain with us without prior notice to you.

Confirmation. Upon submitting your "Send" or "Receive" request, you will be provided a transaction confirmation number. Absent a confirmation number you must consider the "Send" or "Receive" request as not properly submitted.

Limitations On A2A Transfers
Transfers from Savings and Money Market Accounts. Federal regulations limit the number of electronic fund transfers, including A2A Send requests, from savings accounts and money market accounts. You are limited to six electronic transfers, telephone transfers, checks, and point-of-sale transactions per statement period. Each A2A Send request is counted as one of the six limited transfers you're permitted each statement period. We may charge a fee for each transaction in excess of this limit as is outlined in the Retail Service Charge Fee Schedule.

A2A Funds Availability
We will make the funds deposited to your account with us from a "Receive" request available on the same day as we receive the deposit from your External Eligible Account. The availability of funds that you "Send" to an External Eligible Account will be governed by that institutions agreement with you and/or its rules regarding funds availability.

Right To Change Or Cancel An Entry
Once a "Send" or "Receive" request has been submitted, confirmed and a confirmation number generated, you cannot cancel or otherwise change a "Send" or "Receive" request. Instead, you can use A2A Funds Transfer to initiate an entry to effectively reverse the "Send" or "Receive" request, as appropriate.

Transaction History and Account Statements
A history of the most recent "Send" and "Receive" requests is available through Pioneer Link Online Banking. Also, we report your A2A funds transfers on the monthly statements provided for your internal accounts.

A2A Service Fees and Other Charges
You authorize the bank to charge the eligible account for "Send" and "Receive" requests. The fee assessed for "Send" requests will be debited from the eligible internal account. The fee assessed for both "Send" and "Receive" requests will be debited from the designated internal eligible account.

Please refer to the Pioneer Link Online Banking Agreement and Related Disclosures for provisions regarding Limitations and Dollar Amounts For Transfers, Monthly Service and Other Charges, Business Days, In Case Of Errors or Unauthorized Transfers on your Account, Your Liability For Unauthorized Transfers, Business Days, and Our Liability For Failure To Complete Transactions, Other Limitations To Our Liability, and other related disclosures and provisions.

Authorized Transfers. We are not liable for your authorized transfers. When you give someone your Online Banking ID and password, you are authorizing that person to use your A2A Transfer service and you are responsible for all transactions the person performs using your A2A Transfer service. All transactions that person performs even those transactions you did not intend or want performed, are authorized transactions. If you notify us that the person is no longer authorized, then transactions that person performs after the time you notify us are considered unauthorized. Transactions from which you benefit are also authorized transactions. Transactions that you or someone acting with you initiates with fraudulent intent are also authorized transactions.

To the extent permitted by applicable law or regulation, we hereby disclaim all other warranties, express or implied, including warranties or merchantability and fitness for a particular purpose, and in no event shall we be liable for any special indirect, incidental, or consequential damages whatsoever resulting from the loss or use of data, whether or not advised of the possibility of such loss or damage.

General Provisions
A2A Service Hours. A2A services are available 365 days a year and 24 hours a day except during account updates, system maintenance and upgrades.

Changes. We may change this Service Agreement at any time. For example, we may add, delete or amend terms or services. We will notify you of any such changes electronically or by mail. For any change that would (i) increase the fees we charge, (ii) increase your liability, (iii) limits the types of transfers or the dollar amounts or frequency of transfers we will provide you such notice at least thirty (30) days in advance of the effective date of such changes. Your use of the A2A services or otherwise maintaining and not canceling your A2A services following the effective date of any changes indicates your agreement with such changes.

Severability. If any provision of this Service Agreement is found to be invalid or unenforceable under applicable law, such provision shall be ineffective to the extent of such invalidity only, without affecting the remaining provisions of this Service Agreement.

Waiver. We may waive any term or provision of this Service Agreement at any time or from time to time, but any such waiver shall not constitute a waiver of the term or provision in the future.

Assignment. We may assign the rights and delegate the duties under this Service Agreement to any entity directly or indirectly affiliated with us now or in the future or to any third parties.

Governing Law and Venue. Pioneer Bank offers the Services to you and accordingly you agree that this Service Agreement shall be interpreted according to New York State law and you further agree that all disputes arising out of or relating to this Service Agreement or the provision of services by us shall be resolved in a court of competent jurisdiction in the State of New York and you hereby consent to the exclusive jurisdiction and venue of such courts.

Cancellation. Your access to A2A Funds Transfer will remain in effect until it is terminated by you or by us. You may cancel your service at any time by notifying us of your intent to cancel by telephone, in writing or by e-mail as explained in that section of the Pioneer Link Online Banking Agreement and Related Disclosures titled "In Case Of Errors or Unauthorized Transfers on your Account." Your notice cancels only the A2A Funds Transfer and not other online banking services to which you subscribe unless you specifically request that we do so. Furthermore, your notice of cancellation may but does not necessarily cancel any "Send" or "Receive" requests that you previously submitted. We may cancel or suspend your access to A2A Funds Transfer for any reason, at any time. Although we will attempt to notify you of such actions in advance, we are not obligated to do so.


In order for you to access and retain the electronic records provided to you in connection with your A2A service, the recommended system requirements are as follows:

  • Personal computer with windows operating system
  • Microsoft Explorer Internet Browser or Netscape Browser (IE 6.0 and higher, Netscape 7.0 and higher and Safari 1.3.2 (v312.5) or higher, are examples.)
  • Optional printer if you choose to print


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